Frequently Asked Questions
What is True Peptides?
True Peptides is an online specialty store offering peptide-related products and related product information.
How can I contact True Peptides?
You can contact our customer support team by email at Support@true-peptones.shop or by phone at +1 845-891-3042.
Our mailing address is:
True Peptides
208 Cable Lake Cir
Carolina Shor, NC 28467
United States
How do I place an order?
Select an available product, review the product information and applicable terms, add the item to your cart, and proceed through the checkout process.
Please carefully review your shipping and billing information before submitting your order.
What payment methods are available?
Payment methods available to you are displayed during checkout. Availability may vary depending on location, order information, and payment-provider requirements.
Can I cancel my order?
You may contact us as soon as possible if you need to cancel an order. Cancellation cannot always be guaranteed once an order has entered processing or has been shipped.
Do you offer refunds?
Eligible refund requests may be considered in accordance with our Refund Policy. Customers should contact Support@true-peptones.shop before sending any product back.
What if I receive a damaged product?
Please contact us promptly and provide your order number along with photographs of the package and affected product when possible.
We will review the situation and determine the appropriate resolution in accordance with our Refund Policy.
What if I receive the wrong product?
Contact us at Support@true-peptones.shop with your order number and information about the product received. We will review the order and assist with the appropriate next steps.
How long does shipping take?
Shipping and processing times may vary depending on product availability, destination, shipping method, payment verification, carrier conditions, holidays, and other circumstances.
Any estimated delivery timeframe displayed at checkout is an estimate unless expressly stated otherwise.
Will I receive tracking information?
When tracking information is available, it may be provided through the email address associated with your order.
Carrier tracking updates may take some time to appear after shipment.
Can I change my shipping address after ordering?
Please contact us immediately if you notice an incorrect shipping address. We will make reasonable efforts to assist, but changes may not be possible after an order has entered processing or shipment.
Are there restrictions on where products can be shipped?
Yes. Certain products or destinations may be subject to legal, regulatory, carrier, or other restrictions. We may decline or restrict an order when shipment is not permitted or cannot reasonably be completed.
Customers are responsible for complying with all applicable laws and regulations.
Does True Peptides provide medical advice?
No. Our customer service team cannot provide individualized medical diagnosis, treatment, dosing, or other professional medical advice.
If you have health-related questions or concerns, consult an appropriately qualified healthcare professional.
How is my personal information protected?
We take reasonable measures to protect customer information and use personal information primarily to process orders, provide customer service, operate our website, prevent fraud, and comply with legal requirements.
For additional information, please review our Privacy Policy.
Where is True Peptides located?
True Peptides is listed at:
208 Cable Lake Cir
Carolina Shor, NC 28467
United States
How can I get additional assistance?
For additional questions, contact:
Email: Support@true-peptones.shop
Phone: +1 845-891-3042
Our team will review your inquiry and provide assistance regarding orders, payments, shipping, returns, and general store information.